Catering Coordinator

Red Robin Team Members - Chicago, IL 60601

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Description

Now Hiring:

Catering Coordinator

In this role you will be responsible for executing, booking, organizing, servicing, and running catered events. You will perform local catering deliveries and dispatches catering delivery drivers and achieve budgeted revenue goals.

We want you to maintain a strong focus on customer satisfaction and on relationship management while building partnerships within the community. You will be focused on daily sales efforts to increase revenue for Catering.


Duties Include:

  • Works directly with General Manager (GM) to determine sales road map and sales goals with guidance of the catering sales team
  • Ensures all catering orders are complete and catering checklist/order verification forms are utilized
  • Collaborates with GM to discuss daily, weekly, monthly sales goals and sales opportunities
  • Acts as a mentor/trainer for Team Members training on catering operations
  • Assigns, dispatches and coordinates delivery drivers for each order
  • Acts as a delivery driver and follows all expectations of the delivery driver position
  • Makes confirmation calls on all catering orders to ensure accuracy and capture opportunities to increase the average catering Guest check
  • Performs follow-up calls, sends thank you notes and other means of Guest communication on all catering orders to retain current catering Guests
  • Handles and resolves catering Guest complaints
  • Develops catering client database and maintains relationships to build large party and catering sales.
  • Works collaboratively with the catering sales team to establish sales targets for catering.
  • Conduct regular marketing activities including cold-calling (in person and over the phone), canvassing and table touches.
  • Ensures Guest satisfaction and maintains Guest relationships with consistent follow up on service and sales.
  • Attends community events with catering sales managers to promote brand awareness for catering in the community.

Requirements:

  • Must be at least 18 years of age
  • Must be able to effectively and concisely communicate, read and write the English language fluently and clearly.
  • High School degree or equivalent preferred
  • Have a valid state driver’s license with an acceptable motor vehicle record absent restrictions that do not pose safety risks given the essential job functions
  • Have a reliable vehicle and proof of auto insurance
  • Energetic, friendly attitude and exceptional guest service skills required
  • Must be able to perform basic math skills including addition, subtraction, multiplication and division)
  • Must demonstrate cash management skills
  • Previous delivery experience preferred
  • May experience sudden changes in temperature in work area and while driving or outside making deliveries
  • Exposed to gluten products and other allergens
  • Ability to accept responsibility and be accountable for decisions and actions.
  • Has strong knowledge of commonly-used concepts, practices, and procedures in a restaurant.
  • Relies on experience and judgment to make effective decisions.
  • Strong interpersonal and communication skills
  • Exhibits teamwork at all times.
  • Ability to work in a fast-paced environment.
  • Excellent organization and problem solving skills.
  • Ability to handle cash accurately.
  • Analytical/interpersonal skills
  • Excellent written and verbal communication skills.
  • Excellent sales abilities

Then we can offer you

  • Flexible Work Schedules
  • Fast Paced Surroundings
  • Opportunities to Build a Career
  • A Great Place to Make Friends
  • Awesome discounts on great things like Computers, Cell Phone Plans, Event Tickets (Concerts, Sports, Events, etc...) & more!

Red Robin is an Equal Opportunity & E-Verify Employer

Restaurant Job | Hourly Job | Restaurant Hourly Job | Red Robin | RedRobin | Red Robins | RedRobins



Click Here to Apply

Listing ID

672765303
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